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Business and Finance Articles
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Written by Webmaster
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Wednesday, 21 May 2008 |
By Chris Simpson
If you are thinking about a Work-At-Home Customer Service Business the first thing you need to consider is whether you would prefer to handle outbound or inbound calls. Though the two seem similar, they require very different temperaments to be successful.
An outbound Customer Service Agent may handle collections, telemarketing of products, telephone surveys, etc. In this line of work you need to have a lot of patience, keep exceptional records and have previous customer service experience. One of the good things about making outbound calls is that they are scheduled and most of these jobs have 9 to 5 work hours. If you're a good telephone salesperson you may enjoy this type of call centre business.
An inbound Customer Service Professional may handle online orders, dispatching, scheduling, service opt-ins, customer inquiries or complaints, auto association emergencies, etc. Inbound calls are unpredictable and require a good deal of compassion and professionalism. Inbound calls would be well suited to a person who is energetic and has intuitive problem-solving skills.
Many franchise restaurants that have delivery services hire work-at-home call centre representatives. This can be a great option for steady employment and some |
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Last Updated ( Wednesday, 21 May 2008 )
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